For the fourteenth successive year the Durham Region Unemployed Help Centre (DRUHC) has been awarded a certificate of ISO Registration.
For the Durham Region Unemployed Help Centre, standards are a means for ensuring consistency in customer service excellence and professionalism. Through the ISO auditing process and a desire to continually build upon services at DRUHC, standards are reviewed to remain relevant in the face of changing circumstances.
Maralyn Tassone, Executive Director for the Durham Region Unemployed Help Centre, speaks about Customer Service Excellence and the exacting standard of achieving ISO Registration since 2004. View here.
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